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Questions & answersAnswers to common questions.
Booking, insurance, video visits and more. If you cannot find your answer, ask the virtual assistant or call us.
Are you accepting new patients?
Yes. All five departments are accepting new patients. You can book online or call us.
How do I book an appointment?
Use the online booking form, call our front desk, or ask the virtual assistant on any page. We confirm every online request within one business day.
Do you offer same-day appointments?
Yes. We keep same-day slots every weekday for sick visits. Book early in the morning for the best choice of times.
Which insurance plans do you accept?
We accept most major plans, including Aetna, Blue Cross NC, Cigna, Medicare, Medicaid and UnitedHealthcare. Check the patient information page for the full list.
Do you offer video visits?
Yes. Many follow-ups, medication checks and lab reviews can be done by secure video.
What should I bring to my first visit?
Photo ID, insurance card, a list of your medicines and any recent test results.
Can my whole family see doctors here?
Yes. We see newborns, children, teens and adults, and offer dental care for all ages.
What if I need to cancel?
Please call or reply to your confirmation email at least 24 hours before your visit so we can offer the slot to another patient.
What should I do in an emergency?
Call 911 or go to the nearest emergency room. Do not use online booking or the chat for emergencies.
Still have a question?
Our front desk is happy to help on weekdays from 8 am.